At Florist Chadwell Heath, we take pride in delivering beautifully handcrafted bouquets and floral arrangements straight to your door. As a trusted local florist serving Chadwell Heath households and businesses, our priority is your absolute satisfaction. Every order is backed by our fresh flowers guarantee, ensuring you receive blooms at the peak of their beauty and longevity.
We guarantee that every floral arrangement arrives fresh, vibrant, and long-lasting. Our freshness window ensures your flowers look their best for a minimum of 5 days from delivery when cared for as instructed. Should your order not meet this standard, please notify us promptly so we can make things right. The fresh flowers guarantee is at the heart of our commitment to our Chadwell Heath customers, and we continually review our sourcing and handling to uphold this promise.
We understand how disappointing it can be to receive damaged blooms, especially for special occasions. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery. We kindly request clear photographs of the affected flowers and packaging to help us review your case efficiently. Once we assess the situation, we will arrange a prompt replacement or offer a suitable refund as per your preference.
Your happiness is our priority. If your flowers do not arrive in fresh condition or do not meet your expectations, you are eligible for a full refund or a free replacement bouquet. Please notify us within the specified freshness window (5 days of delivery) to qualify for these options. Our team will guide you through the simple process, ensuring any concerns are resolved swiftly and to your satisfaction. Note that refunds and replacements are processed with care and integrity, and most cases are addressed within a few business days.
Florist Chadwell Heath is committed to open communication and excellent customer care. If you wish to raise a complaint about your flower delivery, ordering experience, or any other aspect of our service, please reach out to our team as soon as possible. Provide as much detail as you can, including your order number and a description of your concern. All complaints are taken seriously and investigated thoroughly. We aim to respond to all feedback promptly and to resolve issues to your full satisfaction.
We value the loyalty and trust of the Chadwell Heath community. Our policies are designed to reflect the care and consideration we give every customer, whether delivering to a home, an office, or a special event. Thank you for choosing Florist Chadwell Heath—your satisfaction and the freshness of our flowers are always guaranteed.
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