Florist Chadwell Heath: Terms & Conditions for Online Flower Delivery

Introduction

Thank you for choosing Florist Chadwell Heath for your online flower delivery needs. These Terms & Conditions outline the rights and obligations of customers when ordering flowers or related products from our website. These terms apply to all purchases made by customers living in Chadwell Heath and the surrounding areas. By placing an order with Florist Chadwell Heath, you agree to be bound by the following Terms & Conditions.

1. Definitions

In these Terms & Conditions:

• "We", "Us", "Our" refer to Florist Chadwell Heath.
• "You", "Your", "Customer" mean the individual or entity placing an order for flower products through our website.
• "Website" refers to our online platform for ordering flower delivery services in Chadwell Heath and surrounding areas.
• "Products" refers to flowers and any additional goods offered on our website.

2. Eligibility

To place an order through our website, you must be at least 18 years old and have the legal capacity to form a binding contract under UK law. If you are ordering on behalf of a company or another party, you confirm that you have authority to act on their behalf.

3. The Order Process

We strive to make the online ordering and flower delivery process in Chadwell Heath as seamless as possible:

• 3.1 Product Selection: Browse and select flowers or products available for delivery in Chadwell Heath and its environs as displayed on our website. Product images are for illustration; actual arrangements may vary due to seasonal availability or supply constraints.
• 3.2 Order Submission: When you submit an online order, you confirm the accuracy of all information provided, including recipient address, delivery date, and personal message.
• 3.3 Order Acknowledgement: Once your order is received, you will see an on-screen confirmation and, where applicable, receive an automated confirmation. This is acknowledgment that we have received your order, not acceptance of it.
• 3.4 Order Acceptance: Acceptance occurs once we have dispatched the flowers or notified you that your order is ready for collection or delivery. At this point, a legally binding contract is formed between you and Florist Chadwell Heath.

4. Payments

To facilitate secure and efficient online flower delivery in Chadwell Heath:

• 4.1 Payment Methods: We accept payments via major debit/credit cards and other methods as displayed on our website at checkout.
• 4.2 Payment Timing: Payment must be authorised and received in full before your order is processed. Orders without successful payment will not be fulfilled.
• 4.3 Pricing: All prices are displayed in GBP (£) and are inclusive of applicable VAT. Delivery charges are specified at checkout and vary depending on the delivery address within Chadwell Heath or surrounding areas.
• 4.4 Errors and Omissions: We make every effort to ensure our product descriptions and prices are accurate. In the unlikely event of an error or omission, we reserve the right to amend the order and will contact you to seek confirmation before proceeding.

5. Delivery and Collection

We specialise in local flower delivery in and around Chadwell Heath. The following terms apply to all deliveries:

• 5.1 Delivery Areas: Deliveries are made to Chadwell Heath and specified neighbouring locations. Restrictions may apply; please check availability at checkout.
• 5.2 Delivery Times: We offer same-day and next-day delivery options where possible. While we will make every reasonable effort to deliver at the time requested, delivery times are estimates and cannot be guaranteed.
• 5.3 Delivery Instructions: Please provide accurate details and any special instructions at time of ordering. If the recipient is unavailable at the delivery address, we may leave the flowers with a neighbour or in a safe place, unless otherwise instructed.
• 5.4 Collection: Some products may be available for in-person collection. Proof of purchase may be required.

6. Substitutions and Product Availability

Due to the nature of fresh flowers and seasonal supply, certain products or specific flower varieties may occasionally be unavailable. In such cases:

• 6.1 Substitutions: We reserve the right to substitute flowers or packaging with similar items of equal or greater value, ensuring the style, quality, and overall presentation of your chosen arrangement is maintained.
• 6.2 Notification: Where significant substitutions are required, we will make reasonable efforts to contact you for approval prior to dispatch.

7. Order Amendments and Cancellations

• 7.1 Amendment Requests: If you wish to amend your order (e.g., delivery address, message card, or product selection), please contact us as soon as possible. Amendments can only be accepted if the order has not already been prepared or dispatched.
• 7.2 Cancellations: You may cancel your order by notifying us in writing or via our contact form. If cancellation is requested before preparation or dispatch, a full refund will be issued using your original payment method. Where products have already been dispatched or prepared, cancellation and refund may not be possible, particularly for perishable items such as flowers.
• 7.3 Our Rights to Cancel: We reserve the right to cancel any order for reasons including, but not limited to, unavailability of products, incorrect prices, inability to obtain payment, or violation of these Terms & Conditions. If we must cancel your order, we will notify you promptly and refund any payments received.

8. Returns, Refunds and Complaints

At Florist Chadwell Heath, we are committed to customer satisfaction:

• 8.1 Damaged or Faulty Products: Should you receive flowers or products that are damaged, wilted, or substandard, notify us within 24 hours of delivery. Providing photographs may help us resolve your concern quickly. We may offer a replacement, partial refund, or full refund depending on the circumstances.
• 8.2 Perishable Goods: Due to the perishable nature of flowers, returns may not be accepted unless products are faulty or not as described.
• 8.3 Refunds: Approved refunds will be processed within five working days to your original payment method.
• 8.4 Complaints Process: Customer satisfaction is important to us. Please direct any complaints to our customer service team. We aim to resolve complaints promptly and fairly.

9. Liability

• 9.1 Limit of Liability: To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising from use or misuse of our website, products, or flower delivery services. Our liability for any claim related to an order is limited to the value of that order.
• 9.2 Events Beyond Our Control: We are not responsible for delays or failures in delivery due to events beyond our reasonable control, including but not limited to adverse weather, traffic disruption, or shortages from suppliers.
• 9.3 Personal Data: For details on how we use and protect your personal data, please review our Privacy Policy available via our website.

10. Intellectual Property

All content on our website, including logos, design, text, images, and graphics, is the property of Florist Chadwell Heath or its partners. You may not reproduce or use any content without our express written permission.

11. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. We recommend reviewing these terms each time you place an order.

13. General Provisions

• 13.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• 13.2 Entire Agreement: These Terms & Conditions represent the entire agreement between you and Florist Chadwell Heath regarding online flower delivery in Chadwell Heath and surrounding areas.

14. Contact and Customer Support

If you have any questions regarding these Terms & Conditions, the order process, or require assistance with your order, please contact our customer service team using the methods provided on our website.

15. Applicability

These Terms & Conditions apply to all customers using our online flower delivery service in Chadwell Heath and surrounding locations. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

Thank you for choosing Florist Chadwell Heath for your local flower delivery needs.